Shipping Policy

We appreciate your trust in Veyranestus. Our mission is to provide you with exquisite home aesthetics and a flawless purchasing journey. Whether you are ordering from our TIMELESS PHOTO FRAMES, ELEVATED TABLETOP ACCENTS, or DIY DIAMOND ART DECOR collections, we want to ensure your pieces reach you securely and without unnecessary delay. Please read through our detailed shipping framework below.

1. Order Handling and Preparation As soon as your payment is verified, our fulfillment center begins working on your package. Routine quality inspections, careful packing, and handover to couriers typically take about three (3) working days. Any purchases finalized on a weekend or public holiday will roll over to the following regular working day for processing.

2. International Shipping Costs and Transit Windows Veyranestus is thrilled to ship to customers worldwide. We utilize a straightforward flat-rate shipping charge of $5.99 USD for all international orders, keeping your checkout simple. After your package leaves our fulfillment facility, standard delivery periods range from 10 to 20 working days, depending entirely on your local region and geographical distance from our hubs.

3. Unexpected Transport Interruptions Even though we aim for timely arrivals, international transit can sometimes face hurdles outside of our control. Issues like severe weather conditions, stringent customs holds, or logistical bottlenecks can occur. We are highly grateful for your understanding should your shipment experience these atypical hold-ups.

4. Parcel Monitoring The moment your order is handed over to the shipping carrier, an automated message containing your tracking link will be sent to your inbox. You can keep an eye on your package’s journey globally via www.17track.net. Please keep in mind that it can take roughly 24 to 72 hours for the logistics system to update the initial location data.

5. Multiple Shipments for a Single Order To get your items to you as swiftly as possible, orders containing multiple products might be shipped out of different distribution centers or directly from our manufacturing partners. Because of this, it is perfectly normal for your items to arrive on different days, in separate boxes, and each will be accompanied by its own tracking number.

6. Adjustments and Cancellations If you realize you made a mistake regarding your delivery address, phone number, or the specific variations of the product (such as style or quantity), you must notify our customer care team within a 12-hour window from the time of checkout. Reach out via email with your exact Order ID and the email address used to purchase, detailing the requested changes. Once an order progresses into the active shipping queue, we cannot guarantee that any modifications or cancellations will be successfully applied.

7. Missed Drop-offs If a courier cannot successfully hand over the package, they will usually leave a notice card and hold the box at a nearby postal branch. It falls on the buyer to utilize their tracking data to arrange a pickup or schedule a second delivery attempt. Veyranestus will not be held financially accountable for items sent back to us because they went unclaimed or were shipped to an "undeliverable address" provided by the customer.

8. Dealing with Inactive Tracking If your package is taking longer than the provided timeframe, please follow these steps:

  • Check recent updates: If the tracking page shows new location scans within the last 7 days, your shipment is still moving properly through the transit pipeline.
  • Reach out for help: If the status hasn't changed at all for over 7 consecutive days, send an email to our support desk with your order details. We will then open an official investigation with the logistics provider.

9. Missing or Stolen Items

  • Disappeared in Transit: If a formal carrier search determines that your box was genuinely lost along the way, Veyranestus will gladly issue a complimentary replacement.
  • Scanned as "Delivered": Our responsibility ends the moment the delivery driver updates the system to show a successful drop-off at your stated address. We cannot issue refunds or send new items if a package is allegedly stolen after this status is updated. In these cases, please check with your neighbors, roommates, or property managers.

10. Sourcing and Distribution Centers We proudly serve buyers across the globe. Should we find that your specific location is currently unserviceable, we will promptly reach out and issue a full refund. Beyond our main storage hubs situated across the US, Canada, the EU, and Australia, we occasionally ship directly from our elite global manufacturing partners. This strategy allows us to maintain superior decor quality while passing on pricing benefits directly to you.

11. Compliance and Terms of Sale By completing a transaction with Veyranestus, you agree to the conditions outlined below:

  • Estimated Windows: All stated shipping times are approximate projections and do not function as strict, legally binding guarantees.
  • Import Duties and Taxes: The buyer is solely responsible for paying any customs clearance fees, value-added taxes (VAT), or import duties enforced by their local government. These extra costs are entirely excluded from our product pricing and checkout totals.

  • Accurate Details: Customers must ensure the delivery address entered during checkout is absolutely correct. We waive all liability for packages lost or misdelivered due to faulty or missing recipient information.

Reach Out to Veyranestus Support If you have further questions concerning logistics or a pending order, our staff is ready to assist you. To help us resolve your issue faster, please always mention your Order ID and the registered email address when messaging us.

  • Store Name: Veyranestus
  • Operating Company: PAYSO HONGKONG LIMITED
  • Business Address: Room No. 70, 2/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong
  • Customer Support Email: support@veyranestus.com
  • Phone Inquiry: +1 (804) 910-0912