Return Policy
Thank you for choosing Veyranestus. We want you to be satisfied with the quality of your purchases from our TIMELESS PHOTO FRAMES, ELEVATED TABLETOP ACCENTS, and DIY DIAMOND ART DECOR collections. If something falls short because of a mistake on our side, contact support@veyranestus.com straight away. Include your order number and the email used at checkout so we can assist you. The terms below explain how we review concerns and arrange eligible resolutions.
1. Final Sales and Limited Exceptions
To uphold our standards for product hygiene and quality across these collections, Veyranestus sells all merchandise on a final-sale basis. Ordinary requests to return a purchase or exchange it for another item are generally not accepted.
An exception may be considered only where a manufacturing fault, shipping damage, or an order fulfillment mistake has been verified. Receiving an item different from the one ordered is one example of a fulfillment mistake.
2. Reporting a Problem with Your Purchase
Quality matters to us. If your delivery contains an item with a structural fault, damage sustained during shipping, or a fulfillment error, contact our support team before taking further steps. We will work toward a fair resolution.
Examine your items as soon as they arrive. You must report any issue within 7 days of the confirmed delivery date.
Send your claim to support@veyranestus.com with:
- The order number and the email address used to make the purchase.
- A detailed account of what is wrong with the item or how the delivery differs from your order.
- High-resolution photographs or a short video clearly showing the fault, damage, or product sent in error.
Our quality team will examine your report and its supporting evidence. Each case is assessed separately, and the remedy depends on the information supplied. Possible outcomes include a replacement at no additional cost, a proportionate partial refund, or a full refund.
3. Receiving an Approved Refund
When a refund is approved to settle a claim, we send the authorized amount to the same payment method used for the purchase.
Please allow 7–12 business days for the credit to appear on your statement. The precise posting time is determined by your bank's processing procedures.
4. Exchanges and Replacement Eligibility
Veyranestus does not offer standard exchanges. A replacement is available only for an item that arrives defective, damaged, or incorrect, and only after the associated defect claim has been formally approved.
5. Permission Required Before Sending Anything Back
Do not send merchandise to our company premises or any fulfillment facility unless our support team has expressly authorized the return in advance. A formal claim must be opened before any remedy can be arranged.
Packages sent back without that prior approval will be refused. Veyranestus accepts no responsibility for products returned without permission, and no refund or replacement will be provided for those shipments.
Contact Veyranestus
For help understanding this policy, email our customer service team and include your order number and purchasing email so we can review your question efficiently. We are here to assist with your concerns and remain committed to your satisfaction.
- Store name: Veyranestus
- Operating company: PAYSO HONGKONG LIMITED
- Registered business address: Room No. 70, 2/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong
- Customer service email: support@veyranestus.com
- Telephone: +1 (804) 910-0912